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phillips200480
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Internet issues

I am looking for some help.

I have been having intermittent problems with my internet for some time. Tonight I have found another wireless signal with the same password as mine but better strength and a different name. I have looked at my hub settings and cannot find this additional wireless signal in my settings has anyone got an idea of what this is and how this has occurred its like a duplicate network but with a different name? 

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gary_dexter
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Alessandro Volta
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Message 2 of 6
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Re: Internet issues

Different name in what sense?


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phillips200480
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Re: Internet issues

One if the official virgin media VM account and the other is just numbered 1 

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gary_dexter
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Alessandro Volta
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Message 4 of 6
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Re: Internet issues

It will be one of yours. Login to the hub and you’ll see it there

Its a bug with the firmware 


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phillips200480
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Message 5 of 6
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Re: Internet issues

Hi have logged into the hub and cannot see it anywhere. can you direct me as to where I will find this.

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gary_dexter
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Alessandro Volta
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Message 6 of 6
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Re: Internet issues

go to the wireless signal page.


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