Internet issues

[Robjwk]

Hi

I am currently having issues with wifi not connecting to certain devices and is also not connecting to Xbox live due to the connection dropping out (the Xbox is hardwired in), the virgin connect app can't find the hub.

We have tried restarting the hub 3 and even swapped Ethernet cables as well at the diagnosis checks online. The speed we receive is also very erratic. 

Any help resolving this will be gratefully recieved.

Thanks

Rob

[Matthew_ML]

Hey Robjwk, thank you for reaching out  and a warm welcome to the community I am sorry to hear you've been having some issues with the speed and connection lately. 

I would like to run some tests with you via a PM on this.

Please can you look out for the purple envelope. Thanks