on 11-05-2022 13:51
Can you look into my area please as their is red spikes on the bqm also real speed had issues with upload that actually failed, lost / late / damaged packets.
It's not my equipment, the hub is in super hub mode, all connections are tight, had new internal and external cabling along with splitters etc.
Please don't insult saying signal level and connection are within spec, this is causing websites to take ages to load, lag etc and basically getting to the point now enough is enough.
I also suffered the 8pm - 10pm issues on the core fault highly documented and reported on here, however that was suddenly fixed to now getting these interruptions all throughout the day again.
Its getting to the point I can't wait for city fibre to he competition in my area with full fttp.
Sort it or loose my custom as I've only just last night closed a complaint down with executive office to now find it's still happening, just file a complaint, give me a deadlock so I can go to ofcom
on 04-04-2023 17:29
Main web site down again - Rinse and Repeat 🤣
04-04-2023 17:32 - edited 04-04-2023 17:40
i am trying to add monitor but cant seem to add
also cant access speedtest by oakla to even do a test i have to use fast.com but its all over place
04-04-2023 17:34 - edited 04-04-2023 17:35
I think the cleaners have unplugged the router again!!!
on 04-04-2023 17:35
Looks like it AS5089 again.
on 04-04-2023 17:37
I have internet access at the moment but only because I changed the DNS servers from VM to Google. No VM service websites seem to be working and there are a couple of webpages I still can't reach.
on 04-04-2023 17:44
Finally they have acknowledge there is a problem!
https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-broadband-issues/td-p/5298607
on 16-06-2023 06:09
Past 3 days in seeing random pixelated picture on the TV, done the checker says no issues in area and also random disconnection on devices on WiFi.
What's causing these increasing errors on the hub 5 they've never been this high
on 18-06-2023 15:27
Hi TAZMANUK, thanks for the message and welcome to the forums.
I am sorry to hear that there is an issue with the connection. I can see that you have an engineer coming and please let us know how it goes.
Kind regards, Chris.
on 18-06-2023 15:32
Yes got one book in this morning
on 18-06-2023 19:12
Having the same issue - had it for about 8 weeks - packet loss, high latency - VM Keep telling me everything is in spec