on 11-05-2022 13:51
Can you look into my area please as their is red spikes on the bqm also real speed had issues with upload that actually failed, lost / late / damaged packets.
It's not my equipment, the hub is in super hub mode, all connections are tight, had new internal and external cabling along with splitters etc.
Please don't insult saying signal level and connection are within spec, this is causing websites to take ages to load, lag etc and basically getting to the point now enough is enough.
I also suffered the 8pm - 10pm issues on the core fault highly documented and reported on here, however that was suddenly fixed to now getting these interruptions all throughout the day again.
Its getting to the point I can't wait for city fibre to he competition in my area with full fttp.
Sort it or loose my custom as I've only just last night closed a complaint down with executive office to now find it's still happening, just file a complaint, give me a deadlock so I can go to ofcom
on 13-05-2022 08:04
lets see after that timestamp shall we as the fault on service checker seem to think it was login issues with myVM not the connection issues, let's see how this plays out
on 13-05-2022 12:51
Good Afternoon @TAZMANUK, and I'm sorry to see that you've been effected by service issues once again
I understand you've been able to work with out team to see if we can have this resolved for you
Can you please confirm this via an update for me?
Kindest regards,
David_Bn
on 13-05-2022 13:29
Haven't spoke to anyone nor has anyone spoke to me, can you clarify what was the issue that was fixed at 8am this morning in my area please was it just for people facing not been able to login to myvm or the actual issues I am facing.
As a engineer is booked for tomorrow 8am till 12 noon
Can you clarify what was fixed in the area as it just cannot be "people facing login issues in myvm in my area" that would he more widespread rather than local
Also customer services said they wasn't a issue last night after I had already inform her they was as it's in the service checker to which she said they wasn't.
Please clarify
on 13-05-2022 13:38
so after 8am after a fix I assume it wasn't the area issue still getting intermittent packet loss.
If I have poor gaming experience this evening due to the ongoing issues that's it, 20 years loyal service will be coming to an end as we've had enough of this random cut outs of upload speed, latency, packet loss, etc all clearly posted in my thread.
DO NOT state it's within spec
on 13-05-2022 14:01
Sadly I don't see reference to an outage that was cleared @TAZMANUK
Please work with the engineer that you advise has been booked and report back to us
They will be better placed to advise of any outages that have been present in your local area
Kindest regards,
David_Bn
on 13-05-2022 14:05
on 13-05-2022 14:15
So you cannot tell me by the reference number what the issue was, very odd, no resolve tomorrow I'll wait for complaint acknowledgement answer and ask for deadlock.
All the 20 years I have not experienced this kind of service and always recommend Virginmedia, sadly I won't be anymore, and looks like I'll be searching for a supplier than can give me trouble free internet connection
Whatever you have done after the 9th may in my area or whatever links it is causing issues and all virgin seem to care about is charging customers for a rubbish service. Sorry but I'll vote with my feet.
Customers are leaving i wonder why
on 13-05-2022 15:11
Here we go loss of upload again then works again intermittent
on 13-05-2022 15:13
getting proper peeved off now Virginmedia
on 13-05-2022 17:09
You've an issue with your core network