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Internet isnt working

I have to arrows flashing  constsnt on my router box 

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Re: Internet isnt working

it may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Very Insightful Person
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Re: Internet isnt working

Is it the wifi lights that are flashing or the bottom light?

https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean

Do you have no ethernet or wifi connection?

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Internet isnt working

Hi Billiecooper

 

Thanks for posting and welcome to the community. My apologies for the broadband issues.

 

I've ran some checks today and the hub is not contactable. Is the hub currently switched on? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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