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Internet is going off every night from

Internet going off every night for the past week from around 2.30am till 9-am. Also the upload and download speeds are awful, as my sons PlayStation list the speeds. Not happy paying for a service that’s not there 24 hours.

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Re: Internet is going off every night from

Firstly set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.

Post a link to your BQM on here.

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How are your devices connecting wifi or ethernet cable?

Ethernet cable is the accepted method of testing.

Which model Hub do you have?

What is your contracted speed?

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Set up a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other items connected.

 then

Type 192.168.0.1 into your browser URL bar and press enter.  When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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