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Internet has gone down 5 times this month

Hi all,

It seems when I play online games, my ping jumps about and then sometimes it will disconnect everything from the internet.

Just now, I was playing an online game and my ping jumped about and then the internet was down for 30 mins. My PC is connected via Ethernet

This seems be happening regularly now.
Thanks

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Alessandro Volta
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Re: Internet has gone down 5 times this month

Post the network, upstream and downstream logs from the hubs admin pages

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Re: Internet has gone down 5 times this month

Was taking screenshots and the internet went down again.

Managed to get Upstream and Downstream but now the admin page is stuck on the "Hello!" screen.

Images can be found here: https://imgur.com/a/kysv8Ow

Edit: here are the Network Logs - https://imgur.com/a/cKunmoK

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Re: Internet has gone down 5 times this month

Hey Moonschool,

 

Thanks for posting on the community forums, I'm really sorry for our delayed response and for the broadband issues you've been experiencing.

 

I've been able to locate your account and can see that you were able to speak with our faults team concerning the problem and they were able to arrange an engineer visit for you which is great. Can you please confirm if the issues have now been resolved?

 

Thanks,

 

Beth

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