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Jadelaurenn21
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Internet green flashing

Tried rebooting & turning on/off still no success

 

cant connect to internet/wifi

 

internet light keeps flashing green, then power light flashes green alternating between the two

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jbrennand
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Re: Internet green flashing

If the power light is flashing green - it usually means that there is no network connection.

How long has it been down? Are your neighbours affected too?

Check first for for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Corey_C
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Re: Internet green flashing

Thanks for your post and welcome to the Community Forums, Jadelaurenn21,

 

Sorry to hear that you have been having connection issues. How has things been since your post?

I've not been able to locate your account to run diagnostics but have you checked here for any outages: virg.in/service

We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband

Let us know if you need any further help.

 

Cheers,

Corey C

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