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mrBishop
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Internet gone down, since last night

on ‎23-11-2022 10:26

My internet that has been fine since had it installed has gone down and won't work after restarting etc. 

We did have city fibre digging up the pavements yesterday, and now stopped working, not sure if it's related. 

Is there any checks that can be made by virgin their end. The app suggest that all is ok and no system faults present...

Have got a engineer booked but might be pointless is it proves to be a line has been damaged. 

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newapollo
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Re: Internet gone down, since last night

on ‎23-11-2022 13:49

Hi @mrBishop 

if the cabling has been cut it may be that VM are unaware of the issue.

If nothing is showing  under Check service status you could also try the  Service Status number  0800 561 0061.  This often gives details of more known local issues down to postcode level.

Dave

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