My internet keeps going down every evening from about 6pm onwards nearly everyday. I use internet at all times as I only use Netflix or youtube, dont have TV. I try to watch something or use the internet and it goes down, most of time it is about 30 minutes average. Everytime i call up and it is fine for the night but next day same problem. Status always says theres nothing wrong in my area (Cheltenham) but Im tired of having to either sit and wait for the box to stop flashing green lights at me or spend ages on the phone everyday. Im writing this now after this is 3rd time its happened in the last 4 hours today.
Anyone have any ideas on what could be causing this?
Could be a few things - too many subscribers accessing the system in your "area" at peak times is one possibility - but there are others. What Hub is it and which lights are flashing green? Do you lose connection on both wifi and ethernet connected devices?
If so, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the logs and in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings.
Then, post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the downstream, upstream, & network logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.