As shown in below picture, the connection goes down regularly for short periods of time.
There seems to be no local issue according to the Virgin status page. The log shows quite a few errors. Posted the channels and logs below. Hope someone can help diagnose the problem.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 5.4 39 QAM256 1
2 147000000 5.3 39 QAM256 2
3 155000000 5.1 40.4 QAM256 3
4 163000000 5 40.4 QAM256 4
5 171000000 5 39 QAM256 5
6 179000000 4.9 38.6 QAM256 6
7 187000000 4.8 39 QAM256 7
8 195000000 4.6 40.4 QAM256 8
9 203000000 4.4 39 QAM256 9
10 211000000 4.3 39 QAM256 10
11 219000000 4.4 40.4 QAM256 11
12 227000000 4.2 39 QAM256 12
13 235000000 4.1 39 QAM256 13
14 243000000 3.8 40.4 QAM256 14
15 251000000 3.6 39 QAM256 15
16 259000000 3.3 39 QAM256 16
17 267000000 3.4 40.4 QAM256 17
18 275000000 3.9 40.4 QAM256 18
19 283000000 4.4 39 QAM256 19
20 291000000 5 39 QAM256 20
21 299000000 4.8 40.4 QAM256 21
22 307000000 4.3 40.4 QAM256 22
23 315000000 3.9 39 QAM256 23
24 323000000 3.3 39 QAM256 24
25 331000000 3.4 38.6 QAM256 25
26 339000000 3.5 40.9 QAM256 26
27 347000000 3.5 39 QAM256 27
28 355000000 3.4 38.6 QAM256 28
29 363000000 3.7 39 QAM256 29
30 371000000 3.8 39.9 QAM256 30
31 379000000 3.8 40.4 QAM256 31
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 40 5120 KSym/sec QAM64 1
2 23600000 40.5 5120 KSym/sec QAM64 5
3 30100000 39.5 5120 KSym/sec QAM64 4
4 36600000 40.5 5120 KSym/sec QAM64 3
5 43100000 40 5120 KSym/sec QAM64 2
Network Log
Time Priority Description
Mon 18/09/2023
07:23:43 4 DBC-ACK not received;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:23:41 6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:23:07 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:22:07 4 DBC-ACK not received;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:22:05 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:21:04 4 DBC-ACK not received;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:21:02 6 US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:20:27 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:19:26 4 DBC-ACK not received;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:19:24 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
07:15:14 4 DBC-ACK not received;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
02:45:15 6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
Mon 18/09/2023
02:16:54 3 No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:cd:d0:5f;CMTS-MAC=00:a2:89:27:0e:42;CM-QOS=1.1;CM-VER=3.1;
