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Message 31 of 143
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Re: Internet dying at a certain time

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Message 32 of 143
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Re: Internet dying at a certain time

Thanks for the post Saimraza81.

 

Can we please confirm how your connection is since your last post?

 

If you can post an updated BQM this may help us as well.

 

Thanks, Emily.

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Message 33 of 143
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Re: Internet dying at a certain time

Sad to say the stafff on here don't like to help anyone.  Arfter you jump through all there hoops there say oh call 150.   I got no help same issues. Many have the same. Let's close this forum interweb by thing donw to save all of our time 

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Message 34 of 143
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Re: Internet dying at a certain time

Sorry to hear you feel this way Swf.

 

Is there anything we can help with? 

 

Thanks, Emily.

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Message 35 of 143
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Re: Internet dying at a certain time

It’s been much better actually however it seems to have fixed randomly all of a sudden 

I don’t want to say it’s fixed just yet because a lot can happen and I want to be sure that this is it 

 

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Message 36 of 143
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Re: Internet dying at a certain time

Quick update 

It was ok for a week or so this issue, however it is still there and of course virgin media have done nothing about it 

I might just consider switching since clearly their customer service doesn’t really give one.

The same issue has occurred again and it’s only on my laptop and no other device ...

Not sure what is happening. Need answers or else I might just cancel my package all together. The internet is still slow as well and still causing me problems and I need some assistance ASAP

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Message 37 of 143
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Re: Internet dying at a certain time

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000003.538256 qam16
22030000002.538256 qam9
32110000002.538256 qam10
42190000002.538256 qam11
52270000001.938256 qam12
6235000000138256 qam13
7243000000138256 qam14
8251000000238256 qam15
92670000003.938256 qam17
102750000003.740256 qam18
112830000003.740256 qam19
122910000003.738256 qam20
132990000003.938256 qam21
14307000000438256 qam22
153150000004.340256 qam23
163230000004.640256 qam24
17363000000438256 qam25
183710000003.438256 qam26
193790000003.238256 qam27
203870000003.438256 qam28
213950000003.940256 qam29
224030000003.938256 qam30
234110000003.738256 qam31
244190000003.540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9110
2Locked38.9230
3Locked38.9110
4Locked38.9110
5Locked38.6200
6Locked38.6250
7Locked38.6300
8Locked38.9140
9Locked38.9110
10Locked40.3340
11Locked40.3313
12Locked38.990
13Locked38.9340
14Locked38.9260
15Locked40.3280
16Locked40.3161
17Locked38.9120
18Locked38.6190
19Locked38.9210
20Locked38.6140
21Locked40.3180
22Locked38.9250
23Locked38.6170
24Locked40.3310
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Alessandro Volta
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Message 38 of 143
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Re: Internet dying at a certain time

Can you post a live link to your BQM please.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 39 of 143
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Re: Internet dying at a certain time

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1462000074.7512064 qam3
2326000194.7512064 qam5
3393999884.7512064 qam4
4537000074.7512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 40 of 143
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Re: Internet dying at a certain time

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