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Message 21 of 143
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Re: Internet dying at a certain time

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-0.438256 qam9
2139000000-0.238256 qam1
3147000000038256 qam2
4155000000-0.238256 qam3
5163000000-0.238256 qam4
6171000000038256 qam5
7179000000038256 qam6
8187000000038256 qam7
9195000000-0.240256 qam8
10211000000-0.438256 qam10
11219000000-0.440256 qam11
12227000000-138256 qam12
13235000000-238256 qam13
14243000000-1.938256 qam14
15251000000-0.238256 qam15
162590000000.738256 qam16
172670000000.740256 qam17
182750000000.540256 qam18
192830000000.540256 qam19
202910000000.740256 qam20
21299000000138256 qam21
22307000000140256 qam22
233150000001.240256 qam23
243230000001.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9210
2Locked38.680
3Locked38.660
4Locked38.9180
5Locked38.9180
6Locked38.9190
7Locked38.9180
8Locked38.9180
9Locked40.3200
10Locked38.6130
11Locked40.310
12Locked38.9110
13Locked38.680
14Locked38.660
15Locked38.950
16Locked38.960
17Locked40.360
18Locked40.3190
19Locked40.3190
20Locked40.340
21Locked38.9150
22Locked40.3190
23Locked40.3180
24Locked40.300
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Message 22 of 143
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Re: Internet dying at a certain time

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000174.75512064 qam3
2325999934.75512064 qam5
3394000124.75512064 qam4
4536999614.75512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 23 of 143
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Re: Internet dying at a certain time

Network Log

Time Priority Description

26/07/2020 14:01:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 11:25:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 09:17:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 08:34:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 23:42:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 21:58:10noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 17:59:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 16:51:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 03:48:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 03:08:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:59:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 22:28:13noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 18:50:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 18:03:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 17:29:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 17:01:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 08:44:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2020 19:55:27noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2020 19:42:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Alessandro Volta
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Message 24 of 143
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Re: Internet dying at a certain time

All the stats are looking good.

We need to let the BQM mature to see what is happening on that side of the Hub.

Have you checked the 'Service Status' link at the top right of the thread ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 25 of 143
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Re: Internet dying at a certain time

The service status is looking fine at the moment in fact no problems at all. I don't think anything is happening in my area its mostly just about my connection tbh

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Alessandro Volta
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Message 26 of 143
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Re: Internet dying at a certain time

You still need to check otherwise we could be chasing our tails looking for something that is an already known problem that we can't see.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 27 of 143
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Re: Internet dying at a certain time

I did check and and it says broadband and everything is working perfectly fine ...

It is at this very point in time however any moment around this time it shows no internet on those listed devices

 

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Alessandro Volta
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Message 28 of 143
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Re: Internet dying at a certain time

Just let the BQM mature and if you still get problems you can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 29 of 143
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Re: Internet dying at a certain time

No worries thank you so much for the help so far 🙏

 

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Message 30 of 143
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Re: Internet dying at a certain time

Hi there 

I still haven’t managed to fix the problem and I’m getting quite frustrated 

Called customer service and they keep saying that the box is fine and they can’t seem to recognise the problem 

I’ve attached a screenshot of the monitor and it shows the internet dying at those times 

Also I seem to experience latency issues in the day now as well

Someone get back to me ASAP

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