Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
All the stats are looking good.
We need to let the BQM mature to see what is happening on that side of the Hub.
Have you checked the 'Service Status' link at the top right of the thread ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.
The service status is looking fine at the moment in fact no problems at all. I don't think anything is happening in my area its mostly just about my connection tbh
You still need to check otherwise we could be chasing our tails looking for something that is an already known problem that we can't see.
I did check and and it says broadband and everything is working perfectly fine ...
It is at this very point in time however any moment around this time it shows no internet on those listed devices
Just let the BQM mature and if you still get problems you can contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
No worries thank you so much for the help so far 🙏
I still haven’t managed to fix the problem and I’m getting quite frustrated
Called customer service and they keep saying that the box is fine and they can’t seem to recognise the problem
I’ve attached a screenshot of the monitor and it shows the internet dying at those times
Also I seem to experience latency issues in the day now as well
Someone get back to me ASAP