Im having this issue where on my PlayStation and laptop around 8pm everyday the internet goes off on both of them. It says that they are both connected to the WiFi but there isn’t an internet connection.The day after it happens we have to reset the hub and it will work fine until it hits around 8 o’clock and etc...
We have contacted virgin but they can’t seem to figure out the problem. They say the hub is perfectly fine and they just tell us to restart everything but of course it eventually goes off again. They sent over some boosters and said that might do the trick but it made no difference. It sometimes happens on one of my iPads at night but it is more noticeable with my PS4 and laptop. If anyone knows how to fix this problem it would be much appreciated
Could you access your router using http://192.168.0.1/ or http://192.168.100.1/ for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.
Does it only happen when connected on wifi or do ethernet cable connected devices drop out at the same time?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Can you set up a Broadband Quality Monitor (BQM) atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.