There are some showing over the monitoring period of 24 hours although I can see the Hub hasn't been rebooted in over 5 days. Everything seems to be working for you at the moment so if you could monitor it and if the drops increase or the speeds drop we'd recommend a reboot first.
Let us know how you get on Mike, we can always look into this further.
I have even run the automated broadband check on virgin media's website and this came back with everything is fine. At that moment in time it is but what about the times when it isn't, there is no internet to be able to run the test. An engineer could come out and do checks but at the time it all could be OK. Do these logs actually mean anything? The word critical should show there is a problem somewhere.
Thanks for coming back to us here in the Community.
I'm really sorry to see this is an ongoing issue for you. Checking the account today I can see the Hub is showing some prolonged signal issues. I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks for coming back to me via private message so quickly.
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