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Internet drops same time every hour

Willr2020
Joining in

Hi, 

Our Internet cuts out roughly 2 minutes past the hour, every hour of the day. It then takes about 3 minutes for the Internet to come back on. 

Any ideas on how to solve this problem will be greatly appreciated. 

 

11 REPLIES 11

Hi Hayley,

 

Thanks for the reply. This is not a service issue. The service goes down every night at the same time every hour. It happened at my previous address in a different area with different equipment and happening again now.

The time eg 39mins past the hour changes to a different time every couple of weeks and is always for one minute.

 

It seems to me this is something that is the fault of VM not the equipment as it is happening to too many people. It is causing me problems for work and if it continues I will have no alternative than to swap ISP

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to us. 

 

Can you set up a BQM so that we are able to see these issue. 

 

You can find instructions further up in the thread. 

 

Kind regards,

Zak_M