Virgin Media Community

[GMac007]

Hi, 

My internet is dropping out at least 5 times a day. I have the Hub 3 switched on to the modem mode and use a netgear nighthawk router. I have reset the hub 3 and turned on and off numerous times. I can't get through to Virgin as its all automated and would appreciate some help.

I will post the Downstream and upstream info etc:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	0	37	256 qam	21
2	138750000	-1.7	35	256 qam	1
3	146750000	-1.7	35	256 qam	2
4	154750000	-1.7	35	256 qam	3
5	162750000	-1.7	35	256 qam	4
6	170750000	-1.4	35	256 qam	5
7	178750000	-1.2	36	256 qam	6
8	186750000	-1.2	36	256 qam	7
9	194750000	-1.5	36	256 qam	8
10	202750000	-1.5	36	256 qam	9
11	210750000	-1.4	36	256 qam	10
12	218750000	-1.5	36	256 qam	11
13	226750000	-1.5	36	256 qam	12
14	234750000	-1.4	36	256 qam	13
15	242750000	-1.5	36	256 qam	14
16	250750000	-1.2	36	256 qam	15
17	258750000	-1	36	256 qam	16
18	266750000	-0.7	36	256 qam	17
19	274750000	-0.5	36	256 qam	18
20	282750000	-0.2	37	256 qam	19
21	290750000	-0.2	37	256 qam	20
22	306750000	0	37	256 qam	22
23	314750000	0.2	37	256 qam	23
24	322750000	0.4	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	3	0
2	Locked	35.7	3	0
3	Locked	35.5	7	0
4	Locked	35.5	12	0
5	Locked	35.7	2	0
6	Locked	35.7	8	0
7	Locked	36.3	5	0
8	Locked	36.6	7	0
9	Locked	36.3	6	0
10	Locked	36.6	7	0
11	Locked	36.6	5	0
12	Locked	36.6	6	0
13	Locked	36.6	6	0
14	Locked	36.6	5	0
15	Locked	36.6	0	0
16	Locked	36.6	0	0
17	Locked	36.6	0	0
18	Locked	36.3	5	0
19	Locked	36.6	6	0
20	Locked	37.3	5	0
21	Locked	37.3	5	0
22	Locked	37.3	5	0
23	Locked	37.6	5	0
24	Locked	37.3	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	40	5120	64 qam	5
2	32599996	39	5120	64 qam	4
3	39400002	40	5120	64 qam	3
4	46200012	40	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

[GMac007]

Network Log

Time Priority Description

04/02/2021 16:21:48	notice	LAN login Success;CM-MAC=********:bb;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 16:19:54	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**********;CMTS-MAC=***********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:35:12	Warning!	Lost MDD Timeout;CM-MAC=*********b;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:35:7	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:35:7	Warning!	RCS Partial Service;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:35:7	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:35:6	Warning!	RCS Partial Service;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:07:43	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*********;CMTS-MAC=*********:d2;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:07:13	Warning!	TCS Partial Service;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:07:13	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 09:08:47	critical	No Ranging Response received - T3 time-out;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 09:07:18	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*********bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 09:05:0	critical	No Ranging Response received - T3 time-out;CM-MAC=*********:bb;CMTS-MAC=*********:d2;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:48	Warning!	Lost MDD Timeout;CM-MAC=*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:45	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:44	Warning!	RCS Partial Service;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:44	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:43	Warning!	RCS Partial Service;CM-MAC=4*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:43	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*********;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 08:59:41	Warning!	RCS Partial Service;CM-MAC=*********:bb;CMTS-MAC=*********;CM-QOS=1.1;CM-VER=3.0;