Hi,
My internet is dropping out at least 5 times a day. I have the Hub 3 switched on to the modem mode and use a netgear nighthawk router. I have reset the hub 3 and turned on and off numerous times. I can't get through to Virgin as its all automated and would appreciate some help.
I will post the Downstream and upstream info etc:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | 0 | 37 | 256 qam | 21 |
2 | 138750000 | -1.7 | 35 | 256 qam | 1 |
3 | 146750000 | -1.7 | 35 | 256 qam | 2 |
4 | 154750000 | -1.7 | 35 | 256 qam | 3 |
5 | 162750000 | -1.7 | 35 | 256 qam | 4 |
6 | 170750000 | -1.4 | 35 | 256 qam | 5 |
7 | 178750000 | -1.2 | 36 | 256 qam | 6 |
8 | 186750000 | -1.2 | 36 | 256 qam | 7 |
9 | 194750000 | -1.5 | 36 | 256 qam | 8 |
10 | 202750000 | -1.5 | 36 | 256 qam | 9 |
11 | 210750000 | -1.4 | 36 | 256 qam | 10 |
12 | 218750000 | -1.5 | 36 | 256 qam | 11 |
13 | 226750000 | -1.5 | 36 | 256 qam | 12 |
14 | 234750000 | -1.4 | 36 | 256 qam | 13 |
15 | 242750000 | -1.5 | 36 | 256 qam | 14 |
16 | 250750000 | -1.2 | 36 | 256 qam | 15 |
17 | 258750000 | -1 | 36 | 256 qam | 16 |
18 | 266750000 | -0.7 | 36 | 256 qam | 17 |
19 | 274750000 | -0.5 | 36 | 256 qam | 18 |
20 | 282750000 | -0.2 | 37 | 256 qam | 19 |
21 | 290750000 | -0.2 | 37 | 256 qam | 20 |
22 | 306750000 | 0 | 37 | 256 qam | 22 |
23 | 314750000 | 0.2 | 37 | 256 qam | 23 |
24 | 322750000 | 0.4 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 3 | 0 |
2 | Locked | 35.7 | 3 | 0 |
3 | Locked | 35.5 | 7 | 0 |
4 | Locked | 35.5 | 12 | 0 |
5 | Locked | 35.7 | 2 | 0 |
6 | Locked | 35.7 | 8 | 0 |
7 | Locked | 36.3 | 5 | 0 |
8 | Locked | 36.6 | 7 | 0 |
9 | Locked | 36.3 | 6 | 0 |
10 | Locked | 36.6 | 7 | 0 |
11 | Locked | 36.6 | 5 | 0 |
12 | Locked | 36.6 | 6 | 0 |
13 | Locked | 36.6 | 6 | 0 |
14 | Locked | 36.6 | 5 | 0 |
15 | Locked | 36.6 | 0 | 0 |
16 | Locked | 36.6 | 0 | 0 |
17 | Locked | 36.6 | 0 | 0 |
18 | Locked | 36.3 | 5 | 0 |
19 | Locked | 36.6 | 6 | 0 |
20 | Locked | 37.3 | 5 | 0 |
21 | Locked | 37.3 | 5 | 0 |
22 | Locked | 37.3 | 5 | 0 |
23 | Locked | 37.6 | 5 | 0 |
24 | Locked | 37.3 | 0 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 40 | 5120 | 64 qam | 5 |
2 | 32599996 | 39 | 5120 | 64 qam | 4 |
3 | 39400002 | 40 | 5120 | 64 qam | 3 |
4 | 46200012 | 40 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log