Virgin Media Community

[JakeW0094]

Hi

Our internet drops out every night without fail usually between 12am-1am

It wouldn't be a major issue, however as gamers/streamers this causes everything to go offline and becomes a hassle. We spoke to someone on the phone who advised it shouldn't happen anymore, however it still happens religiously. Only since we upgraded to Hub 4/1gb.. Please can someone help with this asap?

[jbrennand]

VM often do upgrades around that time. It doesn't usually continue for very long though. How long has it been happening to you?

Also is it happening on ethernet connected devices as well as wifi ones ?

To monitor it, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality