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Gobie73
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Internet drops out every night around midnight

Hi,

Every night at around midnight my Internet goes off for about 5 to 10 minutes at around midnight. Its just super annoying but not a game breaker. Only started happening when I got a hub 3 but virgin are saying that there's nothing wrong with the hub and are being no use at all solving the problem. Anyone have any ideas?

 

Thanks 

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jbrennand
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Re: Internet drops out every night around midnight

Set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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