Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts. Are the problems affecting both ethernet and wireless devices, and is there any time of day element?
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Thanks for your post and welcome to our community.
I am very sorry to hear that you've been having some on going issues with the service.
I've had a look into the back end of things for you and can see that there is a known issue under the reference F008704175. We do aim to have this fully resolved by the 27th December 09:00.
Whilst this fault is on going you might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then or the internet dropping our or not connecting. We are sorry and will have this sorted very soon.
Do let us know if you have any issues after the 27th.
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Hi new here, my broadband is dropping off all time. Ive tried all the tests, reset buttons turned and and off but still no joy. Kids trying work and so am I. It's intermittent. I've tried the scanner app in each room and says ok.