Ok, since march every night between 10pm - 2am it drops for 10-15 mins, I have had a tech out to check the line and he said everything was fine but replaced my quick start cable anyway. I continued having problems every night and it has gotten worse of late so i made a BQM here and spoke to virgin again and they sent me a replacement Hub 3, then I set a BQM for it here.
But still the issue persists and I don't know where to go from here.
Spoken to Virgin again today and they told me there is nothing they can do, she could see the downtime on the router but could not tell me why it was happening and because there isn't a specific fault she can't send out an engineer again without charging me for the visit.
I have now cancelled my account with them effective 19/07/2020 but I am still keen to fix this issue and stay with them if at all possible
No, not since the first time as I said before I was told on the phone that a further visit would be at my expense, I have had a couple of nights of no drops so I assumed it fixed but it has just gone down again.