Menu
Reply
Highlighted
  • 15
  • 0
  • 0
Tuning in
257 Views
Message 1 of 5
Flag for a moderator

Internet drops every night at the same time around midnight

As said my internet drops every night at midnight we have rung and had an engineer that said it was the router updating when people are not on. This however isn't correct since we are online at that time and it's very annoying for it to drops. Is this correct does routers update like this at night and if so can it be pushed back?

0 Kudos
Reply
Highlighted
  • 100
  • 12
  • 19
Up to speed
238 Views
Message 2 of 5
Flag for a moderator

Re: Internet drops every night at the same time around midnight

It can update itself automatically but it doesn't do it every night!
M350 over FTTP
0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
Tuning in
231 Views
Message 3 of 5
Flag for a moderator

Re: Internet drops every night at the same time around midnight

that's weird then I think there is a problem in my area and I had gotten M350 a few weeks ago I would like this to be resolved

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
92 Views
Message 4 of 5
Flag for a moderator

Re: Internet drops every night at the same time around midnight

I've had the same thing happen for months if I'm watching a late night on demand programme.  It is incredibly annoying.  If you look on the other threads I think it is when Virgin do some system updates.  I just wish they would move these to something like 2-3am as this may impact less people than between 12-1am!

0 Kudos
Reply
Highlighted
  • 4.45K
  • 261
  • 521
Forum Team
Forum Team
69 Views
Message 5 of 5
Flag for a moderator

Re: Internet drops every night at the same time around midnight

Hello wallydos

Sorry to hear about the update causing you to lose connection

Most of these update are automatic and we are unable to set to an exact time

Like you have been advised. it is when most people are nit using the service. 
What we can do is pass on your feedback though 

Gareth_L

0 Kudos
Reply