My internet is randomly dropping in and out, I am connected via Ethernet.
I have changed over the bands to an unpopulated channel, and this has helped briefly.
We had the old router, and it was alright and then they brought in the new router and that didn't work properly, Virgin said it was on their side and "activated" it and it worked. But now, it isn't working again.
I do have an engineer coming again, but would like any advice.
An engineer visited over a week ago to replace the old router with a new one. After leaving, the problem sadly persisted. I am receiving replies from the IP address, however whenever i perform any actions (e.g. opening a webpage), the request times out. It happens for nearly every action I make, therefore preventing me from using the internet for many things and making online calls impossible. Was waiting to receive a text for another engineer to come and visit but sadly no text for the whole week. Very concerned now as it has been a month. Hopefully there will be a fix otherwise sadly may have to change providers :(.
Thanks for posting here with your issue and sorry to hear of the trouble you had with the drop-outs at your broadband connection.
We are glad to see this has now been resolved for you and you are not experiencing any further performance issues, please feel free to pop back here with a message in case you are facing problems with your services in the future and we will be glad to help out.