Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
193 Views
Message 1 of 4
Flag for a moderator

Internet dropping with stats

Hi All

Wifi is constantly dropping, i've read through a few of the responses and turned off the smart wifi and here are the stats. 

any help would be great.

Thanks

 

 

1299000000640256 qam21
21870000007.640256 qam7
31950000007.540256 qam8
42030000007.540256 qam9
52110000007.540256 qam10
62190000007.540256 qam11
72270000007.140256 qam12
8235000000740256 qam13
92430000006.840256 qam14
102510000006.640256 qam15
112590000006.540256 qam16
122670000006.440256 qam17
132750000006.340256 qam18
142830000006.140256 qam19
152910000006.140256 qam20
16307000000640256 qam22
17315000000640256 qam23
18323000000640256 qam24
19379000000640256 qam25
203870000005.940256 qam26
21395000000640256 qam27
22403000000640256 qam28
234110000006.140256 qam29
24419000000640256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.350
2Locked40.950
3Locked40.350
4Locked40.350
5Locked40.950
6Locked40.940
7Locked40.360
8Locked40.350
9Locked40.350
10Locked40.950
11Locked40.960
12Locked40.360
13Locked40.360
14Locked40.960
15Locked40.350
16Locked40.360
17Locked40.360
18Locked40.340
19Locked40.300
20Locked40.350
21Locked40.350
22Locked40.950
23Locked40.340
24Locked40.9180
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1536999963.125512064 qam10
2393999523.125512064 qam12
3462000363.125512064 qam11
4603000243.125512064 qam9


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
192 Views
Message 2 of 4
Flag for a moderator

Re: Internet dropping with stats

 
 
20/02/2020 11:49:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 08:29:27ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2020 06:32:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 22:33:4noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 22:33:4ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 19:55:41ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 19:02:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 12:03:38ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 07:07:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 01:34:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2020 03:54:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2020 20:38:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2020 20:38:41ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2020 13:08:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2020 06:29:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2020 14:37:12ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2020 06:33:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2020 00:32:7noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2020 00:32:7ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2020 19:36:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 2.16K
  • 333
  • 847
Problem sorter
186 Views
Message 3 of 4
Flag for a moderator

Re: Internet dropping with stats

Your upstream power levels are right at the minimum of the acceptable range, and if there's any other unfavourable line quality issues that may be enough to explain your problems.  I'd suggest waiting for the VM forum staff to advise, as there's nothing you can do yourself, and if you phone it in the offshore call centre will tell you to restart your hub and declare it fixed.

0 Kudos
Reply
Highlighted
  • 2.46K
  • 137
  • 246
Forum Team
Forum Team
117 Views
Message 4 of 4
Flag for a moderator

Re: Internet dropping with stats

Hi simonjstone,

 

 

Thank you for reaching out to us in our community and a very warm welcome to you. I am sorry to see your connection is intermittent, I have had a check our end and I can see that your upstream power levels are out, this can also be caused by a loose connection, please can you check all your internal connections are tight and reboot the router afterwards.

 

If you are still having the same issue afterwards I will be happy to look into this for you, I will send you an invite for a private chat shortly please click on the purple envelope to accept.

 

If the issue is resolved by the above steps then please ignore the invite.

 

Kind regards

 

Paul.

0 Kudos
Reply