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Internet dropping out

For past 3-4 weeks the Internet keeps dropping out at various times during the day, and takes about 30-60 mins before stabilising again. TV service running OK throughout. All devices wether wired or wi-fi are affected. Live in Leeds area, is this a problem others are experiencing?

Have tried re-starting the box and even performing a factory reset but this hasn't helped.

Any suggestions as causing problems with all of us working from home at the moment 

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Re: Internet dropping out

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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