Virgin Media Community

[Alin123]

Hi, i have had just had my internet installed last week, and from time to time my connection will dropout, timeout or pages will not load fully. I have a Hub 5 - 1Gbps.

I also noticed under my router log it states 'warning, critical and error'. Is this anything to do with it, is there anything wrong with my service?

I've posted a copy of the log below.

Refresh data

Network Log

Time Priority Description

19-02-2023 14:00:15	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 12:56:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 03:25:02	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-02-2023 23:06:54	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-02-2023 22:03:05	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-02-2023 17:47:51	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-02-2023 07:09:43	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-02-2023 06:45:41	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-02-2023 23:43:04	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-02-2023 22:39:16	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-02-2023 21:35:27	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-02-2023 21:35:27	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-02-2023 20:31:38	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-02-2023 11:33:30	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-02-2023 10:29:42	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-02-2023 10:29:41	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-02-2023 09:25:53	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 20:08:15	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 19:36:20	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 18:32:31	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 17:28:43	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 16:27:48	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 16:24:54	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 13:13:28	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 12:09:40	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 12:09:40	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 12:06:07	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 11:05:51	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-02-2023 03:56:35	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-02-2023 22:20:08	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-02-2023 22:20:08	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-02-2023 21:13:16	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Downstream: 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.3	39	QAM 256	25
2	211000000	6.1	39	QAM 256	10
3	219000000	5.5	39	QAM 256	11
4	227000000	5.1	39	QAM 256	12
5	235000000	4.6	39	QAM 256	13
6	243000000	4.3	39	QAM 256	14
7	251000000	4.3	39	QAM 256	15
8	259000000	4.9	39	QAM 256	16
9	267000000	5	39	QAM 256	17
10	275000000	5.1	39	QAM 256	18
11	283000000	5.2	39	QAM 256	19
12	291000000	5.5	39	QAM 256	20
13	299000000	5.6	39	QAM 256	21
14	307000000	5.9	40	QAM 256	22
15	315000000	5.7	39	QAM 256	23
16	323000000	5.6	39	QAM 256	24
17	339000000	5.4	39	QAM 256	26
18	347000000	5.3	39	QAM 256	27
19	355000000	5.2	39	QAM 256	28
20	363000000	5.2	39	QAM 256	29
21	371000000	5.3	39	QAM 256	30
22	379000000	5.6	39	QAM 256	31
23	387000000	5.7	39	QAM 256	32
24	395000000	5.8	40	QAM 256	34
25	403000000	6	39	QAM 256	35
26	411000000	6.5	40	QAM 256	36
27	419000000	6.9	40	QAM 256	37
28	427000000	7.5	40	QAM 256	38
29	435000000	8	40	QAM 256	39
30	443000000	8.3	41	QAM 256	40
31	451000000	8.5	40	QAM 256	41

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	24	0
2	Locked	39	410	7
3	Locked	39	122	0
4	Locked	39	668	0
5	Locked	39	940	0
6	Locked	39	548	0
7	Locked	39	200	0
8	Locked	39	214	0
9	Locked	39	218	0
10	Locked	39	192	0
11	Locked	39	162	0
12	Locked	39	281	0
13	Locked	39	423	0
14	Locked	40	340	0
15	Locked	39	259	0
16	Locked	39	121	0
17	Locked	39	9	0
18	Locked	39	15	0
19	Locked	39	18	0
20	Locked	39	42	0
21	Locked	39	74	0
22	Locked	39	339	444
23	Locked	39	26	0
24	Locked	40	22	0
25	Locked	39	15	0
26	Locked	40	1799	68
27	Locked	40	51	0
28	Locked	40	11	0
29	Locked	40	2	0
30	Locked	41	0	0
31	Locked	40	0	0

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	45.8	5120	QAM 32	1
1	43100000	44.3	5120	QAM 32	2
2	36600000	43.3	5120	QAM 32	3
3	30100000	42.5	5120	QAM 32	4
4	23600000	41.5	5120	QAM 32	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	10	0

Thank you in advance, all the best.

[jbrennand]

A few worrying numbers in there so can you start from a clean sheet and do this...
___________________________________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes
When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

Also check the Upstream QAM’s are all at 64 - if they are still dropping (to 32/16) then see message 3 here…

https://community.virginmedia.com/t5/Networking-and-WiFi/Regular-Intermittent-Upstream-dropouts/td-p...

[Alin123]

Hi Jbrennard, thank you so much for your reply and all your help.

Just following up with an update. I followed your advice, and all the errors changed back to zero for a moment. All the wires seem fine too.

Its still showing the upstream QAM's as 32 and started giving some 'RS errors' on the downstream. There have been no more 'T3' errors that i can see as of yet. So will i need to book in a engineer to come around?

But i did not press the little 'reset button' on the router. Should i try that also? 

Whats the best way to book/get a tech visit booked in? Is there anything specific i should say/ inform them about?

Thanks again.

It now looks as follows:

Network Log

Time Priority Description

20-02-2023 14:24:11	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-02-2023 06:57:31	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-02-2023 05:53:42	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-02-2023 03:46:05	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-02-2023 02:42:16	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-02-2023 02:42:16	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-02-2023 01:38:28	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 20:27:42	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 20:27:28	notice	REGISTRATION COMPLETE - Waiting for Operational status
19-02-2023 20:27:24	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 20:27:19	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 20:27:07	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 20:27:05	notice	Honoring MDD; IP provisioning mode = IPv4
19-02-2023 20:26:55	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
19-02-2023 20:26:44	critical	Cable Modem Reboot due to power button reset

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.3	39	QAM 256	25
2	139000000	8.3	40	QAM 256	1
3	147000000	8.2	40	QAM 256	2
4	155000000	8.3	40	QAM 256	3
5	163000000	8.3	40	QAM 256	4
6	171000000	8.1	40	QAM 256	5
7	179000000	8	40	QAM 256	6
8	187000000	7.5	40	QAM 256	7
9	195000000	7.2	40	QAM 256	8
10	203000000	6.5	40	QAM 256	9
11	211000000	6.1	39	QAM 256	10
12	219000000	5.4	39	QAM 256	11
13	227000000	5.1	39	QAM 256	12
14	235000000	4.5	39	QAM 256	13
15	243000000	4.3	39	QAM 256	14
16	251000000	4.3	39	QAM 256	15
17	259000000	4.9	39	QAM 256	16
18	267000000	5	39	QAM 256	17
19	275000000	5.1	39	QAM 256	18
20	283000000	5.2	39	QAM 256	19
21	291000000	5.5	39	QAM 256	20
22	299000000	5.5	40	QAM 256	21
23	307000000	5.9	39	QAM 256	22
24	315000000	5.7	39	QAM 256	23
25	323000000	5.6	39	QAM 256	24
26	339000000	5.4	39	QAM 256	26
27	347000000	5.2	39	QAM 256	27
28	355000000	5.2	39	QAM 256	28
29	363000000	5.2	39	QAM 256	29
30	371000000	5.2	39	QAM 256	30
31	379000000	5.5	39	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	5	0
2	Locked	40	119	135
3	Locked	40	137	1015
4	Locked	40	61	85
5	Locked	40	43	52
6	Locked	40	42	53
7	Locked	40	50	26
8	Locked	40	56	15
9	Locked	40	55	9
10	Locked	40	54	2
11	Locked	39	54	1
12	Locked	39	42	0
13	Locked	39	39	0
14	Locked	39	27	0
15	Locked	39	42	0
16	Locked	39	22	0
17	Locked	39	23	0
18	Locked	39	24	0
19	Locked	39	13	0
20	Locked	39	52	0
21	Locked	39	9	0
22	Locked	40	17	0
23	Locked	39	10	0
24	Locked	39	8	0
25	Locked	39	7	0
26	Locked	39	4	0
27	Locked	39	3	0
28	Locked	39	3	0
29	Locked	39	9	0
30	Locked	39	12	0
31	Locked	39	23	124

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	45.8	5120	QAM 32	1
1	43100000	44.3	5120	QAM 32	2
2	36600000	43.3	5120	QAM 32	3
3	30100000	42.5	5120	QAM 32	4
4	23600000	41.5	5120	QAM 32	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Alin123]

Is it possible to request or get a tech appointment/fix from this forum directly?

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kath_F]

Hi Alin123, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your connection. Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here: 

• Fault reference number: F010385799
• Estimated fix time: 27 FEB 2023 18:35
• Description: Status report  ||  You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you. 

I have made a note of this on your account so the relevant teams are aware you are affected and this will ensure the account is assessed automatically for automatic compensation once the fault is closed as resolved. 

If there is anything else we can do, let us know. 

Thanks,

[Alin123]

Thank you very much Tudor and Kath_F for all your help and kind words, bless you all.

Just an update, I did get a text before the 27th saying my service was fixed and to restart it. Upon restarting and waiting 30 minutes, it was still the same, showing similar errors.

I also restarted it on the 28th (the date after the fault in the area was fixed), but again still the same, my router is still showing Downstream 'Pre RS Errors' across all channels and upstream 'Modulation' is still showing as 'QAM32'.

The only slight difference is theres only 'channel 3' on the downstream that has 'Post RS Errors' now, the rest are showing as 0. Upstream T1,T2,T3,T4 are all 0 too.

I will call in and request some further help and provide a further update. Or if you are still around Kath_F, i would like to ask for some further assistance in fixing this issue please, if possible.

Thank you, all the best.

[Ilyas_Y]

Hi @Alin123, thanks for reaching out to us. 👋🏼

I've had a look and there is no area outage but there are issues with the connection on the line.
I will send a private message to further investigate - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey there @Alin123, thanks for speaking with us today on the forums. 👋🏼

I'm glad we been able to diagnose the issues causing the broadband problems on the network.
For this we have booked an appointment - all details are within the chat.
Let us know how it goes post appointment and hopefully everything should be resolved by then.

Kind regards,
Ilyas.

[Alin123]

Hi, hope everyone is all good and well, Thanks so much for all your help Ilyas.

I am just posting a follow up after the appointment i had with the engineer.

The engineer did come round, he seemed a bit unsure about what he was there to do, so i explained the faults i was having the best that i could. He attached a wire to the internal house wires and said he could see where some adjustments needed to be made, then went outside to the green street box to make the  adjustments. He also said 1 out of the 4 upstream channels is not turning over to QAM64 and he has contacted the 'network team' to fix this seperately as only they can fix it on their end.

Since then i have still had the same problem a few times, i have not been able to check on it as much since the engineer came as i have been away here and there since last week, so have not had much time to fully investigate, but have still definitely noticed some timeouts and dropping still.

Heres an update on my router data from the engineer visit/fix up until now. You can see lots of errors appeared on the downstream and timeout errors on the upstream as well as errors in the router log. Although i dont know if i should reset it again today as its been a week since the engineer came and maybe things are fixed as of today so the data may be corrected? Is there anyway to get an update on whether the network team managed to fix the issue on there end? or any advice on what i should do moving forward?

Thanks again, all the best.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.7	39	QAM 256	25
2	211000000	5.1	39	QAM 256	10
3	219000000	4.6	39	QAM 256	11
4	227000000	4.3	39	QAM 256	12
5	235000000	3.8	39	QAM 256	13
6	243000000	3.3	39	QAM 256	14
7	251000000	3.3	39	QAM 256	15
8	259000000	3.6	39	QAM 256	16
9	267000000	3.7	39	QAM 256	17
10	275000000	3.8	39	QAM 256	18
11	283000000	3.8	39	QAM 256	19
12	291000000	4.1	39	QAM 256	20
13	299000000	4.3	39	QAM 256	21
14	307000000	4.8	40	QAM 256	22
15	315000000	4.8	40	QAM 256	23
16	323000000	4.9	39	QAM 256	24
17	339000000	4.8	39	QAM 256	26
18	347000000	4.6	40	QAM 256	27
19	355000000	4.5	40	QAM 256	28
20	363000000	4.4	40	QAM 256	29
21	371000000	4.4	39	QAM 256	30
22	379000000	4.6	40	QAM 256	31
23	387000000	4.8	40	QAM 256	32
24	395000000	5	40	QAM 256	34
25	403000000	5.2	40	QAM 256	35
26	411000000	5.7	40	QAM 256	36
27	419000000	6.1	40	QAM 256	37
28	427000000	6.6	40	QAM 256	38
29	435000000	7	40	QAM 256	39
30	443000000	7.3	40	QAM 256	40
31	451000000	7.5	40	QAM 256	41

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	69	0
2	Locked	39	1925	8
3	Locked	39	8023	9799
4	Locked	39	1258	7
5	Locked	39	1916	8
6	Locked	39	3019	9
7	Locked	39	2919	10
8	Locked	39	2517	10
9	Locked	39	1793	8
10	Locked	39	1312	8
11	Locked	39	849	8
12	Locked	39	632	8
13	Locked	39	305	8
14	Locked	40	183	8
15	Locked	40	175	8
16	Locked	39	188	7
17	Locked	39	126	8
18	Locked	40	344	7
19	Locked	40	463	7
20	Locked	40	248	7
21	Locked	39	154	7
22	Locked	40	816	305
23	Locked	40	127	7
24	Locked	40	285	7
25	Locked	40	54	7
26	Locked	40	97	7
27	Locked	40	125	7
28	Locked	40	238	2138
29	Locked	40	88	6
30	Locked	40	73	7
31	Locked	40	57	13

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47	5120	QAM 32	1
1	43100000	45.5	5120	QAM 32	2
2	36600000	44.8	5120	QAM 32	3
3	30100000	44	5120	QAM 32	4
4	23600000	43	5120	QAM 32	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	6	0	0
1	ATDMA	0	6	0	0
2	ATDMA	0	6	0	0
3	ATDMA	0	6	0	1
4	ATDMA	0	6	1	0

Network Log

Time Priority Description

18-03-2023 19:01:38	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 17:40:25	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 07:02:19	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 05:58:31	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 18:16:35	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 17:12:46	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 16:06:03	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 13:56:00	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 11:53:43	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 11:33:22	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 05:30:50	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 04:27:02	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 04:27:02	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 03:23:13	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 02:19:24	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2023 01:15:36	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 18:52:45	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 17:48:56	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 12:29:53	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 11:26:05	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 10:22:16	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 09:18:27	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 09:18:27	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
16-03-2023 07:10:49	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 08:39:11	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 06:43:10	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 05:53:52	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 05:39:22	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 00:28:38	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 00:28:24	notice	REGISTRATION COMPLETE - Waiting for Operational status
15-03-2023 00:28:20	notice	US profile assignment change. US Chan ID: 7; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15-03-2023 00:28:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;