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GottiGotti
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Internet dropping out intermittently

I've been having an issue for the last few weeks where in the evening the internet drops for anywhere between 5 minutes and an hour. This happens randomly and seems to occur most frequently on weekday evenings, the weekends it tends to happen less (but has still happened). It becomes incredibly frustrating trying to get anything done in the evening and has also been disrupting me on the days that I am working from home. Will check the router logs when I get home tonight and update the thread.

Edit - this is happening for all devices connected to the network and includes wifi and wired connections. 

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jbrennand
Alessandro Volta
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Re: Internet dropping out intermittently

Post up the logs and the Upstream & Downstream data pages.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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GottiGotti
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Re: Internet dropping out intermittently

Any chance you could explain how I do this? Presuming it's just log into router and go to some type of diagnostics page? 

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jbrennand
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Re: Internet dropping out intermittently


@GottiGotti wrote:

Any chance you could explain how I do this? Presuming it's just log into router and go to some type of diagnostics page? 


Yep just follow these steps....

First, set up a free “BQM” to continually monitor the state of your connection and any dropouts.  It does it 24/7/365 and it keeps a visual record of all your network disconnections.

https://www.thinkbroadband.com/broadband/monitoring/quality

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!).  Also check that all looks good with the outside cabling and wall box. 

If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return.   On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 FULL sets of data onto here - the downstream, upstream, &  network logs.  Don't worry too much about the formatting it can be easily read & don’t include personal data or MAC addresses - blank them out.


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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GottiGotti
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Re: Internet dropping out intermittently

Thanks very much, will update the thread in a few hours when home
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GottiGotti
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Re: Internet dropping out intermittently

Router info is below. Everything looks good at the wall etc. 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.326.196.346.386.005.195.444.97
RxMER (dB)36.8437.0937.0937.3637.3637.0937.3636.84
Pre RS Errors2545525205213322160815627160041602518890
Post RS Errors9701135221269611861776873407070

8644

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2134
Frequency (Hz)39400000462000003260000025800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation16QAM16QAM16QAM16QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)46.7547.2545.7545.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts2051917
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
21/05/2019 16:57:57 GMT21/05/2019 16:57:57 GMTWarning (5)66050310Auth Success - Web login successful.
21/05/2019 11:37:24 GMT21/05/2019 11:37:24 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 11:21:55 GMT21/05/2019 11:21:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 11:20:49 GMT21/05/2019 11:20:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 11:20:18 GMT21/05/2019 11:20:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 07:49:55 GMT21/05/2019 07:49:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 07:49:54 GMT21/05/2019 07:49:54 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:15 GMT21/05/2019 07:29:15 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:14 GMT21/05/2019 07:29:14 GMTWarning (5)84020200Lost MDD Timeout
21/05/2019 07:29:10 GMT21/05/2019 07:29:10 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
21/05/2019 07:29:10 GMT21/05/2019 07:29:10 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
21/05/2019 07:28:58 GMT21/05/2019 07:28:58 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 07:28:57 GMT21/05/2019 07:28:57 GMTCritical (3)82000200No Ranging Response received - T3 time-out
21/05/2019 07:24:28 GMT21/05/2019 07:24:28 GMTCritical (3)82000200No Ranging Response received - T3 time-out
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Roger_Gooner
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Message 7 of 8
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Re: Internet dropping out intermittently

Your logs confirm connection problems, so a technician needs to come round.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Forum Team
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Re: Internet dropping out intermittently

Hi GottiGotti

 

Thanks for your posts and a warm welcome to our Community Forums!

 

Sorry to see you've been having issues with your broadband service.

 

I'm happy to take a closer look at this to see for you.

 

Keep your eyes peeled for a PM from me via the purple envelope in the top right hand corner of your screen

 

David_Bn 

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