I've been having an issue for the last few weeks where in the evening the internet drops for anywhere between 5 minutes and an hour. This happens randomly and seems to occur most frequently on weekday evenings, the weekends it tends to happen less (but has still happened). It becomes incredibly frustrating trying to get anything done in the evening and has also been disrupting me on the days that I am working from home. Will check the router logs when I get home tonight and update the thread.
Edit - this is happening for all devices connected to the network and includes wifi and wired connections.
Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box.
If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 FULL sets of data onto here - the downstream, upstream, & network logs. Don't worry too much about the formatting it can be easily read & don’t include personal data or MAC addresses - blank them out.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.