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Kerryfire59
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Internet dropping out in evening

Our Internet seems to be dropping out in evening we have a hive  heating system which stops working in evening. Do u think Internet is the issue? Is there anything we can do ?

Thank you

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MikeRobbo
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Re: Internet dropping out in evening

A bit more information is required, please post the following ...

 

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Re: Internet dropping out in evening

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Please do not use screen shots.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Kerryfire59
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Re: Internet dropping out in evening

Yes the info  I received was helpful if I knew what all the abbreviations  meant I'm clueless with this !  Is there a number I can phone to get through  to someone who can talk me through  it. The Internet speed seems to be fine during the day it's only at night the speed seems to drop and then the heating won't work.

Thanks

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gary_dexter
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Alessandro Volta
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Re: Internet dropping out in evening

How to do what?

The instructions are above for the info requested 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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jbrennand
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Re: Internet dropping out in evening

You at least can follow what Mike said re starting a Broadband Quality Monitor (BQM). That will be informative

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kerryfire59
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Re: Internet dropping out in evening

Thank u to everybody who has contributed with advice .  Sorry I didn't know what a BQM was x  I ll Google it and see if that works.

Many thanks

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