Internet dropping cont.

[Myfairlady]

Hello all, 

Further to my post earlier (which I now can’t find…yes it’s a bad day!) 

Jbrennand suggested I post my logs. Can you please advise? (I was unable to do this from my laptop because work disable everything. So these are from my phone, if that makes a difference?) Really appreciate your help. 
please see below

upstream 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23599999	47.5	5120	64 qam	9
2	36600291	48	5120	64 qam	3
3	30100058	47.8	5120	64 qam	4
4	49599771	48.5	5120	64 qam	1
5	43100000	48.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

downstream 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	-1	38	256 qam	25
2	202750000	0.4	38	256 qam	9
3	210750000	0	38	256 qam	10
4	218750000	0	40	256 qam	11
5	226750000	-0.4	38	256 qam	12
6	234750000	-0.5	38	256 qam	13
7	242750000	-1	38	256 qam	14
8	250750000	-1.2	38	256 qam	15
9	258750000	-1.2	38	256 qam	16
10	266750000	-1	38	256 qam	17
11	274750000	-1	38	256 qam	18
12	282750000	-0.7	38	256 qam	19
13	290750000	-1	38	256 qam	20
14	298750000	-0.5	38	256 qam	21
15	306750000	-0.7	38	256 qam	22
16	314750000	-0.9	38	256 qam	23
17	322750000	-1	38	256 qam	24
18	338750000	-1.5	38	256 qam	26
19	346750000	-1.4	38	256 qam	27
20	354750000	-2	38	256 qam	28
21	362750000	-1.5	38	256 qam	29
22	370750000	-1.5	38	256 qam	30
23	378750000	-1.5	38	256 qam	31
24	386750000	-1.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	3044	604
2	Locked	38.9	1995	786
3	Locked	38.9	2272	748
4	Locked	40.9	2738	2646
5	Locked	38.6	3377	2252
6	Locked	38.9	5306	465
7	Locked	38.6	5785	308
8	Locked	38.9	4457	384
9	Locked	38.9	2543	305
10	Locked	38.9	2340	302
11	Locked	38.9	2878	554
12	Locked	38.9	3074	834
13	Locked	38.6	3788	1073
14	Locked	38.9	3044	956
15	Locked	38.9	2786	887
16	Locked	38.9	2930	655
17	Locked	38.9	2811	665
18	Locked	38.9	3299	523
19	Locked	38.6	3027	506
20	Locked	38.9	3126	735
21	Locked	38.9	2329	408
22	Locked	38.9	2170	470
23	Locked	38.9	2247	659
24	Locked	38.9	1667	728

[Tom_W1]

Hi @Myfairlady thanks for your post here although we're sorry to hear of the concerns you've raised here.

As we're unable to see your original post it's unclear exactly what issues you're having, but having ran checks now there are no issues on the line and all the levels to your Hub are within the correct specifications.

So with this in mind, there are no issues causing connectivity issues but how have things been since your post, have things stabilised?

Many thanks

[Client62]

If the issue is a Hub 3 and Wi-Fi dropouts, VM Smart Wi-Fi / Channel Optimisation can be the cause.

To avoid this we use the following settings :