Virgin Media Community

[gammi0025]

I have been having issues with my network connection, It keeps constantly dropping connect foe 30 plus seconds then comes back online ??

I will post my BQM 

And also my router status pages.

 And my speed seems low as well, I have the M350 Fibre Broadband

[MikeRobbo]

Can you copy and paste the information please.

Images need to be authorised and that can take quite a while and then if any of them contain personal information they will be rejected.

[gammi0025]

Network log

17/01/2021 17:28:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 13:33:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 13:33:31 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:39:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:39:55 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:13 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:6 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:34 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:13 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 10:29:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 10:26:8 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 10:26:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 16:08:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 15:31:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 15:31:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 15:31:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[gammi0025]

Status
Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online

[gammi0025]

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	5.9	40	256 qam	25
2	258750000	6.1	40	256 qam	16
3	266750000	6.3	40	256 qam	17
4	274750000	6.1	40	256 qam	18
5	282750000	6.1	40	256 qam	19
6	290750000	6	40	256 qam	20
7	298750000	6	40	256 qam	21
8	306750000	6	40	256 qam	22
9	314750000	5.9	40	256 qam	23
10	322750000	6	40	256 qam	24
11	370750000	5.4	40	256 qam	26
12	378750000	5.5	40	256 qam	27
13	386750000	5	40	256 qam	28
14	394750000	5.1	40	256 qam	29
15	402750000	4.9	40	256 qam	30
16	410750000	4.9	40	256 qam	31
17	418750000	5	40	256 qam	32
18	426750000	4.8	40	256 qam	33
19	434750000	4.9	40	256 qam	34
20	442750000	4.8	40	256 qam	35
21	450750000	4.9	40	256 qam	36
22	458750000	5	40	256 qam	37
23	466750000	4.9	40	256 qam	38
24	474750000	4.9	40	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	0	0
2	Locked	40.9	9	0
3	Locked	40.3	12	0
4	Locked	40.3	6	0
5	Locked	40.3	5	0
6	Locked	40.9	6	0
7	Locked	40.9	22	0
8	Locked	40.9	7	0
9	Locked	40.9	20	0
10	Locked	40.3	21	0
11	Locked	40.9	0	0
12	Locked	40.9	5	0
13	Locked	40.9	7	0
14	Locked	40.9	6	0
15	Locked	40.3	19	0
16	Locked	40.9	21	0
17	Locked	40.9	16	0
18	Locked	40.9	12	0
19	Locked	40.3	20	0
20	Locked	40.9	20	0
21	Locked	40.3	22	0
22	Locked	40.3	7	0
23	Locked	40.9	6	0
24	Locked	40.3	1	0

[gammi0025]

Upstream

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800000 37.2 5120 64 qam 12
2 53700000 37.3 5120 64 qam 13
3 32600000 37.3 5120 64 qam 11
4 39400000 37.3 5120 64 qam 10


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[gammi0025]

Configuration

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
DHSUBsgvca69834ncxv987325


Primary Downstream Service Flow
SFID 4301
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 4311
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

[gary_dexter]

Is it wired or wireless connections that are dropping?

[gammi0025]

My connection is wired but wireless drops aswell