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gammi0025
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Internet dropping connection constantly

I have been having issues with my network connection, It keeps constantly dropping connect foe 30 plus seconds then comes back online ??

I will post my BQM 

gammi0025_0-1610915154505.png

And also my router status pages.

gammi0025_1-1610915233245.png

 

gammi0025_2-1610915267819.pnggammi0025_3-1610915293564.pnggammi0025_4-1610915339778.png

 

gammi0025_5-1610915367041.pnggammi0025_6-1610915383366.pnggammi0025_7-1610915409621.png

 

gammi0025_8-1610915441899.png

 

gammi0025_9-1610915464143.pnggammi0025_10-1610915490229.png

gammi0025_11-1610915511362.png

 And my speed seems low as well, I have the M350 Fibre Broadband

gammi0025_12-1610915635292.png

 

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MikeRobbo
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Alessandro Volta
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Message 2 of 9
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Re: Internet dropping connection constantly

Can you copy and paste the information please.

Images need to be authorised and that can take quite a while and then if any of them contain personal information they will be rejected.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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gammi0025
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Re: Internet dropping connection constantly

Network log

17/01/2021 17:28:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 13:33:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 13:33:31 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:39:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:39:55 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:13 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:38:6 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:34 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 11:37:13 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 10:29:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 10:26:8 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 10:26:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 16:08:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 15:31:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 15:31:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 15:31:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gammi0025
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Message 4 of 9
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Re: Internet dropping connection constantly

Status
Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online
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gammi0025
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Message 5 of 9
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Re: Internet dropping connection constantly

Downstream

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500005.940256 qam25
22587500006.140256 qam16
32667500006.340256 qam17
42747500006.140256 qam18
52827500006.140256 qam19
6290750000640256 qam20
7298750000640256 qam21
8306750000640256 qam22
93147500005.940256 qam23
10322750000640256 qam24
113707500005.440256 qam26
123787500005.540256 qam27
13386750000540256 qam28
143947500005.140256 qam29
154027500004.940256 qam30
164107500004.940256 qam31
17418750000540256 qam32
184267500004.840256 qam33
194347500004.940256 qam34
204427500004.840256 qam35
214507500004.940256 qam36
22458750000540256 qam37
234667500004.940256 qam38
244747500004.940256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.900
2Locked40.990
3Locked40.3120
4Locked40.360
5Locked40.350
6Locked40.960
7Locked40.9220
8Locked40.970
9Locked40.9200
10Locked40.3210
11Locked40.900
12Locked40.950
13Locked40.970
14Locked40.960
15Locked40.3190
16Locked40.9210
17Locked40.9160
18Locked40.9120
19Locked40.3200
20Locked40.9200
21Locked40.3220
22Locked40.370
23Locked40.960
24Locked40.310
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gammi0025
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Re: Internet dropping connection constantly

Upstream

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800000 37.2 5120 64 qam 12
2 53700000 37.3 5120 64 qam 13
3 32600000 37.3 5120 64 qam 11
4 39400000 37.3 5120 64 qam 10


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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gammi0025
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Re: Internet dropping connection constantly

Configuration

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
DHSUBsgvca69834ncxv987325


Primary Downstream Service Flow
SFID 4301
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 4311
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
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gary_dexter
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Alessandro Volta
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Message 8 of 9
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Re: Internet dropping connection constantly

Is it wired or wireless connections that are dropping?


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gammi0025
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Message 9 of 9
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Re: Internet dropping connection constantly

My connection is wired but wireless drops aswell
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