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Teejay09
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Internet dropped

Anybody in BB5 area having problems with they internet mine been off since early hours  of today 19/01/21

Thanks

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jbrennand
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Re: Internet dropped

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Teejay09
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Re: Internet dropped

Hi,

the problem is I can’t remember my account number and never used the phone number so kinda stuck atm! Trying to find a way to contact virgin either by email or a phone number that isn’t computerised!🤨

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jbrennand
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Re: Internet dropped

They dont do eMail.

Call in at 08.00 to get through quickly - they have a system of letting you through if you have not got account number (that will be on any paper/emails that they have sent personally to you).

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Teejay09
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Re: Internet dropped

Thanks I’ll give it a go in the morning

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