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kraughl
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Internet drop outs

For about 3 weeks now my internet has been dropping 3 or 4 times a dsy. This is not acceptable as I must work from home.

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tehwolf
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Re: Internet drop outs

is it just wireless connections that are dropping out, or are you also seeing wired connections drop at the same time?

it's worth setting up a BQM to see how the connection looks from the outside.

Post the information from the Upstream, Downstream and Network Log tabs on your hub too - to do this, browse to http://192.168.0.1 but don't log in - click, on Router Status - you'll see those tabs there.. copy the tables from each one back here - one tab per post.

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kraughl
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Re: Internet drop outs

BQM below. Wired and wireless drop out. Will post other requested stats as well.

kraughl_0-1612870498436.png

 

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tehwolf
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Re: Internet drop outs

can you post the live link for your BQM?  if you select the live view, and then underneath there will be a "create sharing link" or similar that will generate the image but remove your IP address so that it's safe to post here..

also still need the upstream/downstream/network log tabs from your hub. 

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kraughl
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Re: Internet drop outs

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kraughl
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Re: Internet drop outs

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-837256 qam25
2203000000-9.236256 qam9
3211000000-936256 qam10
4219000000-9.236256 qam11
5227000000-9.236256 qam12
6235000000-9.236256 qam13
7243000000-9.536256 qam14
8251000000-9.536256 qam15
9259000000-9.736256 qam16
10267000000-9.536256 qam17
11275000000-9.736256 qam18
12283000000-9.436256 qam19
13291000000-9.436256 qam20
14299000000-8.736256 qam21
15307000000-8.237256 qam22
16315000000-837256 qam23
17323000000-837256 qam24
18339000000-836256 qam26
19347000000-837256 qam27
20355000000-8.437256 qam28
21363000000-8.537256 qam29
22371000000-8.736256 qam30
23379000000-8.936256 qam31
24387000000-936256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.3960
2Locked36.61370
3Locked36.31910
4Locked36.61820
5Locked36.33000
6Locked36.32050
7Locked36.32910
8Locked36.62740
9Locked36.63940
10Locked36.33790
11Locked36.34430
12Locked36.62540
13Locked36.32280
14Locked36.32700
15Locked37.31000
16Locked37.3780
17Locked37.31140
18Locked36.61130
19Locked37.61100
20Locked37.31090
21Locked37.315452
22Locked36.32469
23Locked36.62300
24Locked36.63120
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kraughl
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Re: Internet drop outs

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000051512064 qam6
22580000051512064 qam8
33260000051512064 qam7
44619995951512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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kraughl
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Re: Internet drop outs

Network LogTime Priority Description
10/02/2021 03:33:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 03:33:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 08:51:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 12:33:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:39:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:34:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:34:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:30:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:30:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:29:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:29:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:26:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:26:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:26:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:23:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:17:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:17:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:17:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:17:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 11:17:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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tehwolf
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Message 9 of 10
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Re: Internet drop outs

downstream power levels are all below what i understand to be the "minimum" and you're getting a lot of RCS Partial Timeouts in the log.. believe you'll need an engineer to sort this.. 

interestingly, in spite of the low power levels and RCS events, your BQM doesn't look terrible (though you can see the packet loss creeping in at the top).

best option, i reckon, is waiting around here for a forum staffer to pick this up and comment (hopefully some of the other community members that know more about the powerlevels/timeout issues will also comment too :))

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kraughl
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Re: Internet drop outs

Thank you for looking. Hopefully, as you said, someone else may pick this up and comment.

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