Hi Ihave my Virgin Hub 4 in modem mode with a Netgear wifi router plugged into it.(Nighthawk X6S).
I previously had Hub3 set up the same way but hib was replaced when I upgraded to Gig connection.
Ever since going to 1 gig and using Hub 4 I keep getting intermittent internet drop out (this includes dropping the connection to the TV box..).
Sometimes for a few seconds, sometimes for a few minutes but it is getting steadily worse.
I called Virgin last week, they tested hub, I did a pinhole reset which meant then changing hub settings back to modem only but hub came back on with a green LED solidly on which I was told meant it was doing a software update. A day later it was still stuck on green and Virgin said they would escalate the issue and I would hear back in 24 hours. A week later same issues and now Virgin say that they have tested hub, there is no fault and "it must be my 3rd party equipment" it causing any issues! Really?
Does anyone else have same problems and why is the hub stuck displaying green LED?