Internet down

[Kelly1997]

Spoiler

Internet been down a week after engineeer came it’s no matter been. Promised a new router and wi fi pods to and that ain’t happened kind regards Jonathan 

[Ashleigh_C]

Hi there @Kelly1997 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced a loss of service, I have taken a look and I can see things do appear to be online now. How have things been since your last post? 

[Kelly1997]

Even worse I can’t even get in the internet loss of service for two weeks and can I get compensation as well please as this has cost me loss of work as well kind regards Jon 

[WorstISP]

Hi Kelly. Have you started the complaints process yet? Virgin Media's support team don't actually try to fix things until your complaint has gotten to the Ombudsman in my experience.

Start the official complaints process here: https://www.virginmedia.com/help/complaints

That's the only way to get anywhere with this. Make a complaint to OfCom too while you're at it: https://www.ofcom.org.uk/complaints

[Kain_W]

Thanks for your repsonse on this matter Kelly1997,

From checking our service I can see our team has recently sent new equipment.

Has this resolved the loss of service matter?

Let us know,