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GaryPilk123
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Internet down

Is anyone else having issues with there hub? Mines has went down again and this is the 4th time in 2 days with loss of internet.

 

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paultechy
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Alessandro Volta
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Re: Internet down

nope, worth checking https://my.virginmedia.com/faults/service-status when working
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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lotharmat
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Re: Internet down

ALso try the freephone faults number!

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Tom_F
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Re: Internet down

Hi GaryPilk123, thanks for getting in touch - sorry for the delay getting back to you.

 

I'm also sorry to hear you've had some issues with your hub. When taking a look into this today, there's no known faults or obvious issues, and I can see your hub hasn't rebooted since your post - so I hope things have improved for you now?

 

If not please get back to us and post your Hub/network connection details as advised above so we can check to see if there is a problem there.

You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

 

Tom 

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