Hi. Send me a pm with postcode, account number and area code if you know this and I will look into it for you. To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public
If my answer was helpful to you please mark you post as helpful answer and consider leaving kudos. Thanks Scott
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Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
Internet goes down every night at 12.30pm. poor connection in upper house. getting through to virgin tech impossible.
Did you read the previous posts?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
They are charging us all for poor internet service. As the point of service update is to have minimal disruption. 12.30, now 11.30 since clocks went back is not late or middle of the night. Virgin has not approached any of us or others to notify of the planned interruption as it offers customers opportunity to request service charge adjustment.