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Internet down every night

Hi

my internet goes down every night between 12-1am...

very frustrating ! 
any solutions for this ?

thanks

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Re: Internet down every night

this affect both wired and wireless?
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

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Re: Internet down every night

ItemStatusCommentsAcquired Downstream Channel (Hz)
187000000
Ranging
Ranged Upstream Channel (Hz)
Update in progress
undefined
Provisioning State
Offline

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1187000000-4.737256 qam7



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.600

 

Here it is  thanks

 

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Re: Internet down every night

you only have 1 downstream channel?, can you also post the upstream and network log

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Re: Internet down every night

Hello

no upstream and log is as follow

tha k you

22/11/2020 01:35:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 01:35:9ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 01:35:9critical 

 

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Re: Internet down every night

Do a 60 second pinhole reset on the Hub and then post up all of the logs and upstream/downstream data on Sunday.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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