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Internet disconnects

Internet frequently disconnects, every 2 - 20 minutes.

I am using a wired connection.

I have tried using the command 'ping google.co.uk -t' in the command prompt to track what's happening. Ping is fluctuating between 20ms and 2300ms. The command request times out when the internet drops. 

It has been like this for over a month, and we will have to change providers if this is not fixed ASAP

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Alessandro Volta
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Re: Internet disconnects

Post the network, upstream and downstream logs from the hubs admin pages

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Re: Internet disconnects

Hi jackh1998, thanks for the message and sorry for the delayed reply. I am sorry to hear that you are having issues with the broadband connection. Can you confirm if you are still having issues with this? If so, can you do a broadband quality monitor and post the results please? We look forward to hearing from you. Chris 

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