Menu
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
509 Views
Message 1 of 25
Flag for a moderator

Internet disconnects when streaming to twitch/mixer

Everything I stream to either twitch or mixer, my entire Internet will disconnect after a short period. This only happened when I stream.

I have had 3 engineers out, the last of which told me this is a specific issue for streamers and the only way around it was via 3rd party router and SH3 put into modem mode. I've done this and still have the issues. The netgear router shows ddos attacks but apparently these are misread on netgear routers.

My speeds are not the problem as I'm getting 400+ down and 40+up.

I've tried all the usual, on off, check cables, open ports, different streaming programs (obs, slobs) 

I have no problems when I am not streaming but it can disconnect after minutes when the stream goes live. 

I've read about firmware issues with the SH3 but still get disconnects when using a netgear AX1800.

This issue is causing huge problems and at the moment the only thing i can see potentially working is switching ISP. Im paying over £100 per month to Virgin and should not be having these issues.

 

0 Kudos
Reply
Highlighted
  • 25.11K
  • 1.44K
  • 3.19K
Alessandro Volta
497 Views
Message 2 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

Post the network, upstream and downstreams logs from the hubs admin pages

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
480 Views
Message 3 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

Network Log

Time Priority Description

02/07/2020 16:51:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 16:32:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 16:32:1Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 16:06:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 16:06:46Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 14:08:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2020 11:58:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2020 10:48:0ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 19:02:57ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 15:20:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 15:19:44Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 10:46:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2020 03:17:57ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2020 15:57:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 17:50:6noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 17:30:17noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 17:21:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 12:21:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
479 Views
Message 4 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.75512064 qam6
2394000004.7512064 qam8
3603000004.75512064 qam5
4462000004.7512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11390000008.938256 qam1
2147000000838256 qam2
31550000007.638256 qam3
41630000007.938256 qam4
51710000007.938256 qam5
6179000000838256 qam6
7187000000838256 qam7
8195000000838256 qam8
92030000007.838256 qam9
10211000000838256 qam10
11219000000838256 qam11
12227000000838256 qam12
13235000000838256 qam13
142430000007.938256 qam14
15251000000840256 qam15
16259000000838256 qam16
172670000007.938256 qam17
182750000007.938256 qam18
19283000000838256 qam19
202910000008.138256 qam20
212990000008.538256 qam21
223070000008.538256 qam22
233150000008.638256 qam23
243230000008.940256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.600
2Locked38.640
3Locked38.950
4Locked38.960
5Locked38.930
6Locked38.960
7Locked38.650
8Locked38.960
9Locked38.950
10Locked38.950
11Locked38.940
12Locked38.660
13Locked38.640
14Locked38.950
15Locked40.360
16Locked38.640
17Locked38.690
18Locked38.950
19Locked38.940
20Locked38.630
21Locked38.960
22Locked38.970
23Locked38.940
24Locked40.320
0 Kudos
Reply
Highlighted
  • 25.11K
  • 1.44K
  • 3.19K
Alessandro Volta
475 Views
Message 5 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

Nothing in the logs to indicate any drops.

Setup a BQM graph and post the results back in 24 hours. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
412 Views
Message 6 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

20338414018b7956ee86fa817ae92d946b1b8aad-03-07-2020.png

Hi,

I still have the BQM running but you can see on two occasions where I have streamed to twitch for a short time and then the disconnect happens.

Hope this can shed some light on the issue.

20338414018b7956ee86fa817ae92d946b1b8aad-03-07-2020.png 

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
401 Views
Message 7 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

20338414018b7956ee86fa817ae92d946b1b8aad-03-07-2020.png

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
401 Views
Message 8 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

https://www.thinkbroadband.com/broadband/monitoring/quality/share/20338414018b7956ee86fa817ae92d946b1b8aad-03-07-2020

 

Hi,

I still have this running but you can see on 2 occasions I have streamed to twitch for around an hour before i get disconnected.

 

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
401 Views
Message 9 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

https://www.thinkbroadband.com/broadband/monitoring/quality/share/20338414018b7956ee86fa817ae92d946b... 

Hi, 

This is still running but you can see where the disconnections happen when i am streaming to twitch.

Hope this helps 

0 Kudos
Reply
Highlighted
  • 15
  • 0
  • 0
On our wavelength
401 Views
Message 10 of 25
Flag for a moderator

Re: Internet disconnects when streaming to twitch/mixer

Hi,

This is still running but you can see where I stream to twitch and then get disconnected.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/20338414018b7956ee86fa817ae92d946b1b8aad-03-07-2020
0 Kudos
Reply