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Internet cutting out very often

fdk42
Joining in

Since there were fibre works done in my area, my internet has been cutting out too frequently, making certain online tasks extremely difficult and annoying. When the internet is working, it works how it should. Could someone please tell me how to book a technician? I have done the "Check Services" thing and all I get is:

Sorry, we can’t run a test on your services right now

Thanks,

 

Finn

4 REPLIES 4

fdk42
Joining in

I should also add that this problem affects both wifi and ethernet simultaneously.

Client62
Legend

Call the automated number 0800 561 0061 to see if there is a fault in your location.

fdk42
Joining in

Just called up and was told there are no issues in my area. I've reset the router plenty of times, as well as updating the firmware, but those haven't worked.

Client62
Legend

as well as updating the firmware - How are you doing a firmware update on a VM Hub ?


Hub Signal Level Checks


Via http://192.168.0.1/ connect to the Hub in Router mode, do not login in, scroll down to "Check router status"     Use http://192.168.100.1/ for a Hub in Modem mode

Using the Hub's "Check router status" tabs check the Downstream and Upstream power levels are in spec.

Downstream Power Levels of -7 to +7 dBmV are preferred, +10dBmV is the max acceptable, with a SNR of 33dB or higher across all DOCSIS 3.0 channels. Rising error counts across many channels is a current service noise fault.

Upstream
Power Levels of 35 to 49 dBmV are preferred, with QAM 64 Modulation mode across four to six DOCSIS 3.0 channels.  Seeing QAM 32/16 is a current service noise fault.