Virgin Media Community

[mblinky]

Have just had a Hub 4 router installed, and watch TV via a 360 mini box. Becuase the wifi is cutting out repeatedly every day, I lose being able to watch the TV & access to the internet. Is this because the router software is being updated during the day, and if so can this be restricted, or is it due to network operations in the SW18 area

[newapollo]

Hi @mblinky 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

The wifi won't affect your live TV connection as it's completely separate to your internet connection.

The wifi would only be used to update the EPG, and to connect to On Demand and streaming services.

Hub and TV firmware updates are performed overnight and shouldn't affect your normal internet connection.

How is the 360 connected to your hub?  Wired or wireless? Wired is best if possible.

If it's a wifi connection then how far away is it from your hub 4?  My 360 seems to work better if I connect it to the 2.4 GHz band.

Although the 2.4 GHz band is slower than the 5GHz it actually has a better, stronger range. You don't need 5GHz for the On Demand and streaming services.