Internet cuts out for around 30 seconds frequently

[Hunter1993]

Hi,

As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect.

This is such a pain as it happens at least once every hour. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film.

Please Help !

[Hunter1993]

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	9.6	38	256 qam	9
2	211000000	9.5	38	256 qam	10
3	219000000	10.1	37	256 qam	11
4	227000000	10.4	31	256 qam	12
5	235000000	9.6	38	256 qam	13
6	243000000	8.1	38	256 qam	14
7	251000000	9.3	38	256 qam	15
8	259000000	10.9	38	256 qam	16
9	267000000	10.9	38	256 qam	17
10	275000000	11	38	256 qam	18
11	283000000	11.8	38	256 qam	19
12	291000000	11.9	38	256 qam	20
13	299000000	11.6	38	256 qam	21
14	307000000	12.3	38	256 qam	22
15	315000000	12.5	38	256 qam	23
16	323000000	12.1	38	256 qam	24
17	331000000	12.5	38	256 qam	25
18	339000000	13.5	38	256 qam	26
19	347000000	13.3	38	256 qam	27
20	355000000	13.1	38	256 qam	28
21	363000000	13.9	38	256 qam	29
22	371000000	13.9	38	256 qam	30
23	379000000	13.1	38	256 qam	31
24	387000000	12.3	40	256 qam	32

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	264	82
2	Locked	38.6	267	85
3	Locked	37.6	324939	11054
4	Locked	31.4	919038303	186129739
5	Locked	38.9	473	55
6	Locked	38.6	1013	25
7	Locked	38.9	598	71
8	Locked	38.6	158	176
9	Locked	38.9	131	22
10	Locked	38.9	119	36
11	Locked	38.6	105	89
12	Locked	38.9	98	12
13	Locked	38.9	136	24
14	Locked	38.9	138	112
15	Locked	38.9	166	36
16	Locked	38.9	138	17
17	Locked	38.9	108	46
18	Locked	38.6	61	67
19	Locked	38.9	75	3
20	Locked	38.9	51	19
21	Locked	38.9	33	88
22	Locked	38.9	77	0
23	Locked	38.6	115	1150
24	Locked	40.3	48	18

[Hunter1993]

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	49600000	38.5	5120	64 qam	1
2	36600000	37.5	5120	64 qam	3
3	30100000	37.5	5120	64 qam	4
4	43100000	37.8	5120	64 qam	2
5	23600146	37	5120	64 qam	5

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	0	0

[Hunter1993]

2/09/2023 11:51:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:51:49	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:39:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:39:8	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:36:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:36:17	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:35:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:35:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:34:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:34:50	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:34:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:34:13	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:31:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:31:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:31:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:31:7	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:30:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:30:19	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:29:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2023 11:29:56	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Daniel_Et]

Hi @Hunter1993 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel

[legacy1]

Are you testing by wire?

Setup a BQM

Broadband Quality Monitor | thinkbroadband