I'm very disappointed with my new 200mbps broadband installed on the 26th March 2021, less than a week ago.
It worked fantastic for 2 days, speeds topping 200mbps. Was happy with wifi range in all the place I use wifi.
Sadly only 3 days later it cut off completely. TV was ok, phone and broad band dead. Green solid light at the bottom, green solid wifi light and flashing green arrows. Tried the usual reset. I did not reset using the little hole however. No internet for 2 days.
Made an appointment for 1st of May, but it fixed itself a few hours before appointment, so I cancelled.
Sadly the same day it stopped working. Came back on the next day, which is today, and now off again a few hours later. It's still off. Have another appointment on the 4th of may.
My sister next door also has virgin, her internet in fine.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
also i forgot to mention they were try to port my old number phone number over, i initially was not worried about the outage thinking it was something to do with that. but i think this is too many days.
ok they came. immediately he could see the 'levels' were not good. he went to big green box and did something. he said the levels were still not good. he installed a booster and said everything will be okay now.
looks great. shame the first engineer did not perform the same test before he left. all the guy did was look at something on his phone and he could see the levels, he did not even touch any of the equipment. although it was ok for 2 days. he did say someone must have moved something in the green box.