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NordicNode
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Internet continually drops out

Heya.

For the last few weeks, my internet has been completely dropping out (wired and wireless). I'm not entirely sure what information to provide, other than to say that I'm using the Hub 3, and I've attached my BQM results:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2ea7d937c53ec258c9973d2855f645d152a0361c

It makes doing anything online virtually impossible. The dropouts can last anywhere from 10 seconds to a few minutes, and happen roughly every 2-3 minutes. Any suggestions would be appreciated.

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jbrennand
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Re: Internet continually drops out

Your BQM is a wall of red. Either your i.p. address is wrong on the TB website or your Hub or router ( do you use you own?) is set to "do not respond to icmp pings - can you check in their settings.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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NordicNode
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Re: Internet continually drops out

I'm sorry, I wasn't able to figure out how or where to check those settings.

I was able to find the router status settings, which I'll provide the results to below.

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-2.238256 qam9
2211000000-2.238256 qam10
3219000000-238256 qam11
4227000000-2.238256 qam12
5235000000-2.538256 qam13
6243000000-3.238256 qam14
7251000000-3.538256 qam15
8259000000-338256 qam16
9267000000-2.538256 qam17
10275000000-2.238256 qam18
11283000000-2.238256 qam19
12291000000-2.238256 qam20
13299000000-1.738256 qam21
14307000000-1.740256 qam22
15315000000-1.938256 qam23
16323000000-1.938256 qam24
17331000000-1.538256 qam25
18371000000-1.240256 qam26
19379000000-1.438256 qam27
20387000000-2.238256 qam28
21395000000-2.540256 qam29
22403000000-2.540256 qam30
23411000000-2.538256 qam31
24419000000-2.938256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61374752
2Locked38.64424234
3Locked38.66634265
4Locked38.64704263
5Locked38.94064349
6Locked38.67293944
7Locked38.65434033
8Locked38.97023775
9Locked38.67193725
10Locked38.94314100
11Locked38.95364158
12Locked38.65523938
13Locked38.62575491
14Locked40.31445565
15Locked38.91655536
16Locked38.91795675
17Locked38.91565694
18Locked40.93305649
19Locked38.91945832
20Locked38.92265849
21Locked40.35605870
22Locked40.33195952
23Locked38.92585967
24Locked38.98145967

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940005842.5512064 qam4
26030000044.5512064 qam1
35370012043.8512064 qam2
44619991843512064 qam3

 

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NordicNode
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Re: Internet continually drops out

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA00230
3ATDMA00840
4ATDMA00190

 

Time Priority Description

07/02/2021 10:14:42noticeLAN login Success;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 13:51:3criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 21:58:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 15:53:4criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 15:37:11Warning!Lost MDD Timeout;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 15:37:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 15:37:5Warning!RCS Partial Service;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 15:37:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:32:26criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 09:58:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 01:58:43criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 07:26:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:09:28criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:23:25criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:22:24criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:18:28criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:18:27criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:18:27criticalRanging Request Retries exhausted;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:17:44criticalNo Ranging Response received - T3 time-out;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 15:00:21Warning!Lost MDD Timeout;CM-MAC=******;CMTS-MAC=******;CM-QOS=1.1;CM-VER=3.0;

 

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nalindap
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Re: Internet continually drops out

Similar issue to Nordic node. Any ideas? Good wifi signal but no internet with numerous drop outs per day. Can be on two devices next to each other. When connected, getting good downloads speeds. 

 

Time

Priority

Description

07/02/2021 12:49:9

notice

LAN login Success;

07/02/2021 07:46:8

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;

07/02/2021 07:46:8

Error

DHCP RENEW WARNING - Field invalid in response v4 option;

06/02/2021 22:49:0

critical

No Ranging Response received - T3 time-out;

06/02/2021 00:07:10

notice

LAN login Success;

04/02/2021 20:12:29

critical

No Ranging Response received - T3 time-out;

03/02/2021 19:46:8

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;

03/02/2021 19:46:8

Error

DHCP RENEW WARNING - Field invalid in response v4 option;

03/02/2021 18:48:25

notice

LAN login Success;

03/02/2021 18:48:0

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;

03/02/2021 18:47:59

Error

DHCP RENEW WARNING - Field invalid in response v4 option;

03/02/2021 18:29:51

notice

LAN login Success;

03/02/2021 18:28:58

Warning!

RCS Partial Service;

   
   
   
   
   
   
   

 

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jbrennand
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Re: Internet continually drops out

Have you sorted the BQM yet. Are you using your own router or Mesh? If not - I dont have a Hub3 but someone else posted to look at....
• Advanced Settings > Advanced > Ping > Respond to ICMP echo requests sent to WAN IP)

Your stats arent too bad but looks like there has been some historical build up of errors so can you reset them by doing this.
_________________________

First switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box. Then switch it on again and leave 5 minutes

Then Do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub, and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 10’ to stabilise - dont manually switch it off at any time.

When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two for the next day or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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nalindap
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Re: Internet continually drops out

Hi

sorry I’m not great with terminology. I have a SH3 in router mode. Not sure what the BQM is? 

Rang tech support and they reset the router from there end after ‘detecting a problem’ waiting to see if there is any effect  

Nal. 

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jbrennand
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Re: Internet continually drops out

This is not your thread do you have anything to add for the OP?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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nalindap
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Re: Internet continually drops out

Apologies , new to the forum. Thought I had a similar issue.

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jbrennand
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Message 10 of 10
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Re: Internet continually drops out

No probs - just start a new thread and describe the issues you are having on what devices - wired and wifi

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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