I moved into my flat 10 days ago and since setting up my QuickStart tv and broadband, my internet has been constantly dropping out, rarely staying connected for longer than an hour at most. It usually is only around 10/15 minutes.
I done resets and reboots and ran tests on the app however the it never stays connected long enough for the test to complete so fails or it tells me to run another test. I phoned up and the person said it looks like issue with the white cable going into the wall. Suggested I check all cables and connections which I had done numerous times with the online tests. She said she’d monitor it overnight and phone me next day but never did.
Not sure if related but my tv is also pixelated often.
Just looking for any suggestions or advice on here before I try phoning up again? Want to try get this sorted before I go back to work in two days
Are these issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
What are the various Hub lights showing/doing when this happens?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!