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Laz61
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Internet connection

 I got connection problem my signal is excellent but dont get connected 7-8 meters away. Day before a engineering was going to come again I had a phone call to help me he said change 2.4g wireless sittings to 20/40mhz I did but still problem there I am tired of this trying to explain every time I call up. I got hub 3 with 17 devices connected 200mb speed this is ongoing problem virgin engineers can’t figure out for months  I had 3-4 times engineering came out to they said cant see problem 

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jbrennand
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Re: Internet connection

What happens on a device connected directly into the Hub by ethernet cable - at the same time as you get wifi issues?

Try this and see if it helps - it often does.
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Laz61
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Re: Internet connection

Hi John Thankyou for your kind help I have done what you advise to me will test it out and let you know only thing is shall I connect my all devices to 2.4ghz or 5ghz wifi or divide them by 2 separate ghz ? How do I know which device supports 2.4ghz or 5ghz or both ? Kind regards Laz61

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jbrennand
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Re: Internet connection

If your devices work on both you will see the SSID's of both on its list of available networks.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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