For the last year or maybe even 2, I have been getting constant internet drop outs every day.
ive had multiple call outs, one suggesting it was an issue in their cab down the road, two changed out the router, one added a signal reducer onto the incoming cable. One suggested it was restarted EVERY WEEK to help it update!
everytime they come out it works for the day and then bang, back to square one.
the actual router stays connected to my device at full strength via WiFi, but there is no internet connection. My hard wired cctv camera also drops out so I don’t see it being the WiFi element of the router that they’ve told me twice is the problem.
My question is, has anyone found a solution to the poor quality connection from Virgin. It’s almost like they don’t have the capacity to handle the amount of people using their service
also, does anyone know if this makes them out of contract due to ongoing issues which stops me being able to use their service every day for 2 years?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.