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Internet connection drops regularly for many months now:( Pls Pls.. Help.....

Changed router three months back and still no improvement, It's so irritating.

 

Below are the results, can the expert please check and please advise to resolve the issue asap?

https://www.thinkbroadband.com/speedtest/1605311628693639855

https://www.thinkbroadband.com/_assets/speedtest/button/1605311628693639855.png

 

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Alessandro Volta
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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

Wired? Wireless?


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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

I generally used wireless-only however tried once with wired too and faced an issue.

Thanks.

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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

What issue?


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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

Internet connection drops on a regular basis.

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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....


@ChiragD wrote:

Internet connection drops on a regular basis.


Wired? Wireless?


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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/71acaaea78bb732e29f17cedcf99cc96551a16e9
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Re: Internet connection drops regularly for many months now:( Pls Pls.. Help.....

Downstream



ChannelFrequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000004.638256 qam1
21470000004.938256 qam2
31550000004.837256 qam3
41630000004.138256 qam4
5171000000438256 qam5
61790000003.438256 qam6
71870000003.238256 qam7
8195000000338256 qam8
92030000002.738256 qam9
102110000002.537256 qam10
112190000002.237256 qam11
122270000002.237256 qam12
132350000001.737256 qam13
142430000001.537256 qam14
152510000001.437256 qam15
162590000001.538256 qam16
172670000001.238256 qam17
182750000001.538256 qam18
192830000001.438256 qam19
20291000000137256 qam20
21299000000137256 qam21
223070000001.738256 qam22
233150000001.538256 qam23
243230000001.237256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.61080
2Locked38.61560
3Locked37.62690
4Locked38.62920
5Locked38.61780
6Locked38.61040
7Locked38.61520
8Locked38.61210
9Locked38.61320
10Locked37.61490
11Locked37.31590
12Locked37.63100
13Locked37.62350
14Locked37.64440
15Locked37.62790
16Locked38.93990
17Locked38.95380
18Locked38.63820
19Locked38.64450
20Locked37.64970
21Locked37.66620
22Locked38.65860
23Locked38.65590
24Locked37.65700

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619987746.5512064 qam3
26030001247.3512064 qam1
35370001147.3512064 qam2
43940024845.5512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0090
2ATDMA0020
3ATDMA0030
4ATDMA0010

 

 

 
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057+voc-b.cm


Primary Downstream Service Flow
SFID524850
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID524849
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling Type

BestEffort

 

 

 

 
Network LogTime Priority Description
14/11/2020 18:43:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 13:57:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:45:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 01:57:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 17:51:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 13:57:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 13:52:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 01:57:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 01:23:48noticeSW download Successful - Via NMS
03/11/2020 01:19:5noticeSW Download INIT - Via NMS
02/11/2020 20:34:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 10:37:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 02:55:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:14:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 13:23:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 19:18:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 12:25:33noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 20:18:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 10:09:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

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