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Internet connection drops at least once a day

Hi,

over the last month my internet connection drops for about 5 mins.  This has been happening at roughly the same time each day - around 12 noon.  Sometimes it drops during the night as well.

Is anyone else having this problem?  My router is a hub 3.0.

This is a bit of an issue for me seeing that I'm working from home at the moment and constantly on webex

Any help would be most appreciated

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Re: Internet connection drops at least once a day

No advice but i’m following this as i’m having the same issue.

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Re: Internet connection drops at least once a day

Hi there Jamescollard, 

Welcome to forums and thank you for your first post.

I have done some remote checks and there is an issue with your hub so I will send you a PM so we can run through some account details then further diagnostics 🙂

@kms78 I have done some remote checks on your account and there are no issues, can you please post a live BQM graph so we can look at your packet loss you can set on up here

Thanks

Zoie 

 

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Re: Internet connection drops at least once a day

Hi,

not had anything else from you - the problem is still occuring - around 3pm BST yesterday.

regards

James

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Re: Internet connection drops at least once a day

Hi James, 

I am sorry for the delay, I have replied 

thanks,

Zoie

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Re: Internet connection drops at least once a day

Hi,

I've replied back to you as well!

james

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Re: Internet connection drops at least once a day

Glad we could book an engineer for you, James, 

Please let us know how your visit goes 

Zoie

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