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Internet completely down

Hi. 

 

Internet is completely down. Router has a flashing green base light and  WiFi light is green. Broadband light is sporadically flashing green but often not on at all. 

 

Signing into router and going to the settings page it says access is denied to internet. 

 

Been like this for 24 hours and the online tests detect no faults. 

 

Can't get through on phone to both the call centers or retention line.

 

Thanks for all your help. 

 

Bill. 

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Re: Internet completely down

Hi I am a field tech working from home. Please PM me your account number and site id. I will run some checks

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Re: Internet completely down

Hi

i have the exact same problem 

no internet connection (WiFi or wired)

Solid Green On Light 

Two green Flashing arrows

and solid green WiFi light on

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